Return Policy

Return Policy for Dog Town Collars

At Dog Town Collars, we are committed to the quality and satisfaction of every product we offer. If you’re not completely satisfied, we’re here to help!

Non-Personalized Collars

  • Return Window: Returns are accepted within 30 days of the shipping date.
  • Condition: Collars must be unused and in their original condition.
  • Refunds: Shipping fees are not refundable.
  • Sizing Help: We recommend checking our sizing guide to ensure a perfect fit before ordering.

Personalized Collars

  • Final Sale: Personalized collars are non-returnable and non-exchangeable unless there was an error on our end.
  • Error Handling: If there’s an error in the personalization, please reach out, and we’ll make it right.

Incorrect Orders

  • Contact Period: For any incorrect order, please get in touch within 7 days of receiving your collar.
  • Remake Discount: A 50% discount is available for remaking the correct item. Note that shipping fees for the remake are not discounted.
  • Avoid Mistakes: Please refer to our sizing guide or ask any questions before ordering to help ensure accuracy.

We want you and your dog to enjoy a perfect collar, and we’re here to support your satisfaction!