Returns

Return Policy

Our Commitment

We stand behind every product we sell. If you aren't 100% satisfied, we're here to help!

Return Conditions

  • Within 20 Days of Shipping Date: Full refund minus original and return shipping charges.
  • 20-30 Days: Store credit issued.
  • After 30 Days: Returns not accepted.

Requirements

  • Items must be unused, unwashed, and in brand-new condition.
  • Customers pay original and return shipping costs, unless we sent an incorrect or damaged item.

Restocking Fee

  • 30% restocking fee for wrong sizes due to custom-made collars. To limit sizing issues, visit our sizing chart with a how-to-measure video. If you still have questions or need help with sizing, feel free to call us at +1 (925) 272-8343, text, or email us.

Need Help?

Feel free to call us at +1 (925) 272-8343, text, or email us. To ensure the correct size, email us a photo of your pup and your phone number to hello@dogtowncollars.com. Not only do we love to see who we are making the collar for (it truly inspires us), but on occasions, we might call to confirm things. Our goal is to make this as simple and worry-free as possible.

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